CRM for call conference pricing
This is a service outsourced solution provider specializing in call center and services for a wide array of industries and organizations; ranging from apparel brands, to celebrity fan clubs, to pharmaceutical companies.
As a single point of contact we develop and manage of integrated programs for consumer and business markets.
Our services are designed to meet even the most demanding client needs. We are committed to providing top-quality services at very competitive rates and we pride ourselves for being extremely responsive and available to our clients. For example, since we have full centers in both the east and west coasts, this can decrease client shipping costs and quickly distribute products.
this makes it possible for our clients to reduce expenses and capital expenditures, improve customer experiences and maximize revenue growth - among many benefits. The broad range and depth of our services, enables clients to better focus on their core competencies.
Primary Service
Product s
Warehousing and Distributions
Teleservices
Contact Centers (Telephone, Fax, Email, Web Chat)
Inventory Managements
Order Processing / Managements
E-Commerce Implementations
Returns Processing / Reverse Logistics
CRM Application Development and Integrations
Marketing Program Managements
Clients have the flexibility to take advantage of our complete customer lifecycle offerings, or select individual services to complement their internal capabilities. Whether it's helping our clients acquire, engage, fulfill and retain customers, this does whatever it takes to meet program objectives.
An Innovative Approach To Client Service
This support the growing need for established businesses, ecommerce companies and organizations to take advantage of emerging market opportunities in a cost efficient and scalable manner.
By introducing innovative business processes and employing "best-of-breed" technologies to the call center and fulfillment worlds backed by integrated capabilities, this company established a truly unique solution. The success of this approach was validated in our first year of operation, where we established significant relationships with several Fortune 100 companies.
Over the last twelve years, we have greatly expanded our client base, solution offerings and resources. Since we realize our clients live in a challenging and dynamic environment, this is constantly innovating and investing in our capabilities while at the same time adding to our talented employee base. In all respects, we maintain unique client partnerships. A number of clients even have offices at this facilities.
Wednesday, March 23, 2011
Friday, February 4, 2011
Business intelligence software comparisons for telecommunications companies
Use the software selection tool employed by Fortune 500 companies, Small & Medium Businesses, IT Services and Consultants in thousands software selection projects per year - Access tool and free comparisons below.
Powered by the TEC Expert System, eBestMatch™
... the "Rolls Royce of decision making tools" - ZDNet
Get the best technology match for your company. Our evaluations can save months of research and help ensure a successful project.
What this comparison report will help you to achieve
4Determine which functional aspects are priorities for your business.
4Evaluate and understand the functionality that addresses Telecommunications requirements.
4Find the Telecommunications solutions that are most likely to serve your business.
About Business Intelligence Software
Business intelligence (BI) is a decision support tool used to capture, report, and analyze a subset of organizational data without affecting operational systems. The software provides essential business visibility to help clients' businesses grow by giving them the information they need about product, sales, and customer behavior. It allows clients to look at their businesses in different ways, and helps them to understand the core issues so they can take action to improve performance.
The function of business intelligence and business performance
With BI and BPM modules included in the ERP system or as standalone solutions, telco companies can better analyze the very high volumes of data that emerge from the enterprise's operational systems. BI and BPM systems provide the right tools to manage data at the right time, including those that enable dynamic reporting, data mining, online analytical processing (OLAP) services, balanced scorecards, and key performance indicators (KPIs). All of these functionalities—together with corporate dashboards that help telecommunications managers, decision makers, and knowledge workers be better able to interpret and analyze data—enable accurate decision making and the ability to modify business workflows that need improvement.
About TEC BI software comparison
Developed in conjunction with software analysts and the world's leading software vendors, TEC's enterprise software evaluation reports are designed to give manufacturers and service organizations a comprehensive list of features and functions (criteria) for each of over forty different kinds of enterprise software solutions. With over 1000 vendor products available for evaluation, TEC is the largest service of its kind in the industry. kind in the industry. ndustry. kind in the industry.
TEC helps thousands of businesses, every month, evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision.
Industry standard terminology aids evaluation process
The language used to describe each category and criterion has been vetted by TEC analysts and provides a standard description that is understood and accepted by leading vendors and consultants in each enterprise area. During the RFI or RFP process, users benefit from clear, concise descriptions of critical functions that prospective vendors can respond to without confusion. This leads to better participation by invited vendors and reduces the possibility of errors.
Report uses by role:
IT project managers: Save time and avoid errors in the creation of high quality requirements for a software acquisition. Use the reports help develop all RFI, RFP and software tender documents.
IT Consultants: Use comprehensive criteria to determine build vs. buy analysis and perform gap analysis for legacy systems against the latest software functionality included in the reports. With ratings on over 1000 enterprise software solutions, you have access to the most comprehensive vendor data available.
Software manufacturers and vendors: Compare your system against the combined feature set of the leaders in your category to help prioritize future development. Use as a template of included features for any software bid.
Use the software selection tool employed by Fortune 500 companies, Small & Medium Businesses, IT Services and Consultants in thousands software selection projects per year - Access tool and free comparisons below.
Powered by the TEC Expert System, eBestMatch™
... the "Rolls Royce of decision making tools" - ZDNet
Get the best technology match for your company. Our evaluations can save months of research and help ensure a successful project.
What this comparison report will help you to achieve
4Determine which functional aspects are priorities for your business.
4Evaluate and understand the functionality that addresses Telecommunications requirements.
4Find the Telecommunications solutions that are most likely to serve your business.
About Business Intelligence Software
Business intelligence (BI) is a decision support tool used to capture, report, and analyze a subset of organizational data without affecting operational systems. The software provides essential business visibility to help clients' businesses grow by giving them the information they need about product, sales, and customer behavior. It allows clients to look at their businesses in different ways, and helps them to understand the core issues so they can take action to improve performance.
The function of business intelligence and business performance
With BI and BPM modules included in the ERP system or as standalone solutions, telco companies can better analyze the very high volumes of data that emerge from the enterprise's operational systems. BI and BPM systems provide the right tools to manage data at the right time, including those that enable dynamic reporting, data mining, online analytical processing (OLAP) services, balanced scorecards, and key performance indicators (KPIs). All of these functionalities—together with corporate dashboards that help telecommunications managers, decision makers, and knowledge workers be better able to interpret and analyze data—enable accurate decision making and the ability to modify business workflows that need improvement.
About TEC BI software comparison
Developed in conjunction with software analysts and the world's leading software vendors, TEC's enterprise software evaluation reports are designed to give manufacturers and service organizations a comprehensive list of features and functions (criteria) for each of over forty different kinds of enterprise software solutions. With over 1000 vendor products available for evaluation, TEC is the largest service of its kind in the industry. kind in the industry. ndustry. kind in the industry.
TEC helps thousands of businesses, every month, evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision.
Industry standard terminology aids evaluation process
The language used to describe each category and criterion has been vetted by TEC analysts and provides a standard description that is understood and accepted by leading vendors and consultants in each enterprise area. During the RFI or RFP process, users benefit from clear, concise descriptions of critical functions that prospective vendors can respond to without confusion. This leads to better participation by invited vendors and reduces the possibility of errors.
Report uses by role:
IT project managers: Save time and avoid errors in the creation of high quality requirements for a software acquisition. Use the reports help develop all RFI, RFP and software tender documents.
IT Consultants: Use comprehensive criteria to determine build vs. buy analysis and perform gap analysis for legacy systems against the latest software functionality included in the reports. With ratings on over 1000 enterprise software solutions, you have access to the most comprehensive vendor data available.
Software manufacturers and vendors: Compare your system against the combined feature set of the leaders in your category to help prioritize future development. Use as a template of included features for any software bid.
Monday, January 10, 2011
The Best Small Business CRM Software? Here are some tips.
Customer relationship management (CRM) programs were once been best suited to large enterprises, but today they are essential to businesses of all sizes, and are available to small businesses in various forms. CRM solutions will enhance any business's productivity in sales, marketing, and for the customer service staff, as well as reduce the costs of finding and retaining leads, and increase revenues by unifying many business management processes in one platform. Of course, the trick to success with small business CRM is finding the right solution for your company.
Enterprise-scale CRM can be intimidating for smaller businesses, and it also tends to offer many more capabilities than smaller companies require, and at a price small-business owners will likely balk at paying. Adding even more expenses, large-scale CRM often requires more IT support than small businesses can readily provide. Thankfully, the growing need among small businesses for streamlined sales, marketing, and customer management processes has led to the emergence of small business CRM software, which many refer to as "CRM lite." These solutions acknowledge that employees of small businesses tend to wear many hats and have a variety of responsibilities, and these platforms are traditionally dialed-down versions of the large-enterprise products.
This brings us to an important thing to consider when selecting a small business CRM solution for your company: scalability. Most businesses start small, but when choosing a CRM solution, you have to look down the line and take consideration for growth. Your chosen solution should be able to both accommodate an increase in the user base, and allow for more capabilities as the company's needs evolve. Numbers-wise, small business CRM platforms are designed for companies with fewer than 500 clients, or fewer than 50 customer-facing staff members. And though CRM lite products have a small-business slant, they can still be fitting for divisions of larger enterprises with fewer than 100 simultaneous CRM users. For the most part, small business CRM caters to companies whose user bases are physically concentrated, rather than spread out over multi-server networks.
Almost as important as selecting the appropriate system for a certain number of end-users: deciding which type of deployment is best for your company: on-premise or hosted. Most small business CRM solutions are offered as software-as-a-service (SaaS), or on-demand platforms, which is an option that provides numerous benefits to small enterprise. For starters, on-demand solutions require much less up-front capital, as they require neither hardware nor the licensing fees necessary for on-premise CRM platforms. On-demand CRM solutions are ideal for budding companies in need of a system than can be deployed quickly, and with little impact on IT resources, as on-premise solutions often call for long and complicated implementation processes. On-premise solutions tend to work best for large enterprises that need a constant pulse on their CRM data, and that can afford the temporal and monetary costs of implementation.
The best small business CRM solutions will allow companies to customize the platform's dashboards and key features. This customization is usually offered in the form of smaller "license bundles" that allow users to pick and choose only the features needed, and therefore prevent them for overpaying on extensive packages with features that will remain unused. Small business CRM solutions also reflect the tendency smaller companies have of managing business across a number of different (and sometimes disjointed) productivity applications. This propensity to work across disparate applications adds to the importance of a simple user interface and options for customization, and explains why CRM systems that resemble basic word processing and reporting applications are so successful.
Many small business CRM offerings are primarily contact managers that secondarily provide the ability to organize sales and marketing campaigns, and offer some standard reporting capabilities. Common add-ons include help desk automation, sales forecasting, order-processing and tracking, and advanced analytics. Two companies that offer web-based CRM solutions and recently released contact management tools are Salesforce.com and SugarCRM. Salesforce's Contact Management Edition and Sugar's SugarExpress are both very basic forms of CRM, offering simple contact information and communications records, and both are meant for a small number of users (about 5-10). They are intended for the smallest business users, but the good thing about these products-and another advantage of SaaS solutions-is that they are wholly integrative into Salesforce's and Sugar's more extensive CRM products should the company grow.
Another thing you'll want to look for when choosing the right small business CRM: social networking tools. There has been great debate as to how helpful integrating products like Twitter and Facebook is to CRM processes, but there is no doubt that small businesses benefit greatly from incorporating social media. Unlike large enterprises, small businesses have more direct interactions with their customers, so while large enterprises use social networking tools to maintain a strong web presence and track conversations about their brand, small businesses have the advantage of using these platforms to nurture their existing relationships with customers. Most SaaS CRM solutions have social networking integrations, so look for a system that provides basic social media functionality and has a good tool for monitoring conversations.
The best small business CRM solution is out there. Just remember to assess your needs, and find a product that is scalable, and offers good contact management and social media integrations.
Customer relationship management (CRM) programs were once been best suited to large enterprises, but today they are essential to businesses of all sizes, and are available to small businesses in various forms. CRM solutions will enhance any business's productivity in sales, marketing, and for the customer service staff, as well as reduce the costs of finding and retaining leads, and increase revenues by unifying many business management processes in one platform. Of course, the trick to success with small business CRM is finding the right solution for your company.
Enterprise-scale CRM can be intimidating for smaller businesses, and it also tends to offer many more capabilities than smaller companies require, and at a price small-business owners will likely balk at paying. Adding even more expenses, large-scale CRM often requires more IT support than small businesses can readily provide. Thankfully, the growing need among small businesses for streamlined sales, marketing, and customer management processes has led to the emergence of small business CRM software, which many refer to as "CRM lite." These solutions acknowledge that employees of small businesses tend to wear many hats and have a variety of responsibilities, and these platforms are traditionally dialed-down versions of the large-enterprise products.
This brings us to an important thing to consider when selecting a small business CRM solution for your company: scalability. Most businesses start small, but when choosing a CRM solution, you have to look down the line and take consideration for growth. Your chosen solution should be able to both accommodate an increase in the user base, and allow for more capabilities as the company's needs evolve. Numbers-wise, small business CRM platforms are designed for companies with fewer than 500 clients, or fewer than 50 customer-facing staff members. And though CRM lite products have a small-business slant, they can still be fitting for divisions of larger enterprises with fewer than 100 simultaneous CRM users. For the most part, small business CRM caters to companies whose user bases are physically concentrated, rather than spread out over multi-server networks.
Almost as important as selecting the appropriate system for a certain number of end-users: deciding which type of deployment is best for your company: on-premise or hosted. Most small business CRM solutions are offered as software-as-a-service (SaaS), or on-demand platforms, which is an option that provides numerous benefits to small enterprise. For starters, on-demand solutions require much less up-front capital, as they require neither hardware nor the licensing fees necessary for on-premise CRM platforms. On-demand CRM solutions are ideal for budding companies in need of a system than can be deployed quickly, and with little impact on IT resources, as on-premise solutions often call for long and complicated implementation processes. On-premise solutions tend to work best for large enterprises that need a constant pulse on their CRM data, and that can afford the temporal and monetary costs of implementation.
The best small business CRM solutions will allow companies to customize the platform's dashboards and key features. This customization is usually offered in the form of smaller "license bundles" that allow users to pick and choose only the features needed, and therefore prevent them for overpaying on extensive packages with features that will remain unused. Small business CRM solutions also reflect the tendency smaller companies have of managing business across a number of different (and sometimes disjointed) productivity applications. This propensity to work across disparate applications adds to the importance of a simple user interface and options for customization, and explains why CRM systems that resemble basic word processing and reporting applications are so successful.
Many small business CRM offerings are primarily contact managers that secondarily provide the ability to organize sales and marketing campaigns, and offer some standard reporting capabilities. Common add-ons include help desk automation, sales forecasting, order-processing and tracking, and advanced analytics. Two companies that offer web-based CRM solutions and recently released contact management tools are Salesforce.com and SugarCRM. Salesforce's Contact Management Edition and Sugar's SugarExpress are both very basic forms of CRM, offering simple contact information and communications records, and both are meant for a small number of users (about 5-10). They are intended for the smallest business users, but the good thing about these products-and another advantage of SaaS solutions-is that they are wholly integrative into Salesforce's and Sugar's more extensive CRM products should the company grow.
Another thing you'll want to look for when choosing the right small business CRM: social networking tools. There has been great debate as to how helpful integrating products like Twitter and Facebook is to CRM processes, but there is no doubt that small businesses benefit greatly from incorporating social media. Unlike large enterprises, small businesses have more direct interactions with their customers, so while large enterprises use social networking tools to maintain a strong web presence and track conversations about their brand, small businesses have the advantage of using these platforms to nurture their existing relationships with customers. Most SaaS CRM solutions have social networking integrations, so look for a system that provides basic social media functionality and has a good tool for monitoring conversations.
The best small business CRM solution is out there. Just remember to assess your needs, and find a product that is scalable, and offers good contact management and social media integrations.
Tuesday, January 4, 2011
SOA Infrastructure
Software AG continues to be a world leader in the ranking of SOA governance technologies
The company is the second consecutive year the first position in the market for SOA governanceService Oriented Architecture (SOA) is a business-centric IT architectural approach that supports integrating the enterprise as integrated, reusable business processes or services. The vision of SOA infrastructure is powerful because service-oriented architecture (SOA) promises to make businesses more agile, make business services broadly available and re-usable, and eliminate boundaries between business functions and value chains.
The vision is achievable, but real-world SOA infrastructure can be challenging. In today's highly competitive landscape, many enterprise infrastructures span departments and geographies. IT professionals must find an easy and affordable way to integrate, and provide visibility and business insight across many different platforms, data sources and applications. And all of these systems need to be fast, always available and secure.
Today's enterprise integration dilemma has become one of the core reasons why SOA has become the preferred mechanism for IT professionals who want to deliver business agility and complete visibility to information and processes across the enterprise. In choosing an SOA infrastructure provider, you need to start by looking for a vendor who shares a similar SOA vision. Progress Software believes that this is a prerequisite for aligning the technology with your business goals.
The Progress® SOA Portfolio provides a comprehensive range of capabilities for the entire SOA lifecycle. Together, they deliver the agility, re-use and integration you expect from SOA with the manageability and robustness you require. Free from cross-product dependencies, each best-in-class SOA infrastructure product can be deployed independently, and delivers its full benefit in a real-world, multi-vendor environment.
Figure: The Progress® SOA Portfolio
The Progress SOA Portfolio is comprised of interoperable, best-in-class service infrastructure products used to build, deploy and manage an SOA. From first project to global deployment, our portfolio provides robust, yet agile SOA infrastructure designed for challenging, real-world environments. Over 1000 customers rely on Progress as their independent supplier of reliable, interoperable SOA infrastructure software.
Read the white paper, The Right Infrastructure for SOA. Now That's Progress., to learn about a couple of SOA infrastructure choices that are critical to supporting the incremental roll-out of an optimal SOA design center.
Software AG continues to be a world leader in the ranking of SOA governance technologies
The company is the second consecutive year the first position in the market for SOA governanceService Oriented Architecture (SOA) is a business-centric IT architectural approach that supports integrating the enterprise as integrated, reusable business processes or services. The vision of SOA infrastructure is powerful because service-oriented architecture (SOA) promises to make businesses more agile, make business services broadly available and re-usable, and eliminate boundaries between business functions and value chains.
The vision is achievable, but real-world SOA infrastructure can be challenging. In today's highly competitive landscape, many enterprise infrastructures span departments and geographies. IT professionals must find an easy and affordable way to integrate, and provide visibility and business insight across many different platforms, data sources and applications. And all of these systems need to be fast, always available and secure.
Today's enterprise integration dilemma has become one of the core reasons why SOA has become the preferred mechanism for IT professionals who want to deliver business agility and complete visibility to information and processes across the enterprise. In choosing an SOA infrastructure provider, you need to start by looking for a vendor who shares a similar SOA vision. Progress Software believes that this is a prerequisite for aligning the technology with your business goals.
The Progress® SOA Portfolio provides a comprehensive range of capabilities for the entire SOA lifecycle. Together, they deliver the agility, re-use and integration you expect from SOA with the manageability and robustness you require. Free from cross-product dependencies, each best-in-class SOA infrastructure product can be deployed independently, and delivers its full benefit in a real-world, multi-vendor environment.
Figure: The Progress® SOA Portfolio
The Progress SOA Portfolio is comprised of interoperable, best-in-class service infrastructure products used to build, deploy and manage an SOA. From first project to global deployment, our portfolio provides robust, yet agile SOA infrastructure designed for challenging, real-world environments. Over 1000 customers rely on Progress as their independent supplier of reliable, interoperable SOA infrastructure software.
Read the white paper, The Right Infrastructure for SOA. Now That's Progress., to learn about a couple of SOA infrastructure choices that are critical to supporting the incremental roll-out of an optimal SOA design center.
Tuesday, December 28, 2010
Business intelligence software comparisons for telecommunications companies
Use the software selection tool employed by Fortune 500 companies, Small & Medium Businesses, IT Services and Consultants in thousands software selection projects per year - Access tool and free comparisons below.
Powered by the TEC Expert System, eBestMatch™
... the "Rolls Royce of decision making tools" - ZDNet
Get the best technology match for your company. Our evaluations can save months of research and help ensure a successful project.
What this comparison report will help you to achieve
4Determine which functional aspects are priorities for your business.
4Evaluate and understand the functionality that addresses Telecommunications requirements.
4Find the Telecommunications solutions that are most likely to serve your business.
About Business Intelligence Software
Business intelligence (BI) is a decision support tool used to capture, report, and analyze a subset of organizational data without affecting operational systems. The software provides essential business visibility to help clients' businesses grow by giving them the information they need about product, sales, and customer behavior. It allows clients to look at their businesses in different ways, and helps them to understand the core issues so they can take action to improve performance.
The function of business intelligence and business performance
With BI and BPM modules included in the ERP system or as standalone solutions, telco companies can better analyze the very high volumes of data that emerge from the enterprise's operational systems. BI and BPM systems provide the right tools to manage data at the right time, including those that enable dynamic reporting, data mining, online analytical processing (OLAP) services, balanced scorecards, and key performance indicators (KPIs). All of these functionalities—together with corporate dashboards that help telecommunications managers, decision makers, and knowledge workers be better able to interpret and analyze data—enable accurate decision making and the ability to modify business workflows that need improvement.
About TEC BI software comparison
Developed in conjunction with software analysts and the world's leading software vendors, TEC's enterprise software evaluation reports are designed to give manufacturers and service organizations a comprehensive list of features and functions (criteria) for each of over forty different kinds of enterprise software solutions. With over 1000 vendor products available for evaluation, TEC is the largest service of its kind in the industry. kind in the industry. ndustry. kind in the industry.
TEC helps thousands of businesses, every month, evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision.
Industry standard terminology aids evaluation process
The language used to describe each category and criterion has been vetted by TEC analysts and provides a standard description that is understood and accepted by leading vendors and consultants in each enterprise area. During the RFI or RFP process, users benefit from clear, concise descriptions of critical functions that prospective vendors can respond to without confusion. This leads to better participation by invited vendors and reduces the possibility of errors.
Report uses by role:
IT project managers: Save time and avoid errors in the creation of high quality requirements for a software acquisition. Use the reports help develop all RFI, RFP and software tender documents.
IT Consultants: Use comprehensive criteria to determine build vs. buy analysis and perform gap analysis for legacy systems against the latest software functionality included in the reports. With ratings on over 1000 enterprise software solutions, you have access to the most comprehensive vendor data available.
Software manufacturers and vendors: Compare your system against the combined feature set of the leaders in your category to help prioritize future development. Use as a template of included features for any software bid.
Use the software selection tool employed by Fortune 500 companies, Small & Medium Businesses, IT Services and Consultants in thousands software selection projects per year - Access tool and free comparisons below.
Powered by the TEC Expert System, eBestMatch™
... the "Rolls Royce of decision making tools" - ZDNet
Get the best technology match for your company. Our evaluations can save months of research and help ensure a successful project.
What this comparison report will help you to achieve
4Determine which functional aspects are priorities for your business.
4Evaluate and understand the functionality that addresses Telecommunications requirements.
4Find the Telecommunications solutions that are most likely to serve your business.
About Business Intelligence Software
Business intelligence (BI) is a decision support tool used to capture, report, and analyze a subset of organizational data without affecting operational systems. The software provides essential business visibility to help clients' businesses grow by giving them the information they need about product, sales, and customer behavior. It allows clients to look at their businesses in different ways, and helps them to understand the core issues so they can take action to improve performance.
The function of business intelligence and business performance
With BI and BPM modules included in the ERP system or as standalone solutions, telco companies can better analyze the very high volumes of data that emerge from the enterprise's operational systems. BI and BPM systems provide the right tools to manage data at the right time, including those that enable dynamic reporting, data mining, online analytical processing (OLAP) services, balanced scorecards, and key performance indicators (KPIs). All of these functionalities—together with corporate dashboards that help telecommunications managers, decision makers, and knowledge workers be better able to interpret and analyze data—enable accurate decision making and the ability to modify business workflows that need improvement.
About TEC BI software comparison
Developed in conjunction with software analysts and the world's leading software vendors, TEC's enterprise software evaluation reports are designed to give manufacturers and service organizations a comprehensive list of features and functions (criteria) for each of over forty different kinds of enterprise software solutions. With over 1000 vendor products available for evaluation, TEC is the largest service of its kind in the industry. kind in the industry. ndustry. kind in the industry.
TEC helps thousands of businesses, every month, evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision.
Industry standard terminology aids evaluation process
The language used to describe each category and criterion has been vetted by TEC analysts and provides a standard description that is understood and accepted by leading vendors and consultants in each enterprise area. During the RFI or RFP process, users benefit from clear, concise descriptions of critical functions that prospective vendors can respond to without confusion. This leads to better participation by invited vendors and reduces the possibility of errors.
Report uses by role:
IT project managers: Save time and avoid errors in the creation of high quality requirements for a software acquisition. Use the reports help develop all RFI, RFP and software tender documents.
IT Consultants: Use comprehensive criteria to determine build vs. buy analysis and perform gap analysis for legacy systems against the latest software functionality included in the reports. With ratings on over 1000 enterprise software solutions, you have access to the most comprehensive vendor data available.
Software manufacturers and vendors: Compare your system against the combined feature set of the leaders in your category to help prioritize future development. Use as a template of included features for any software bid.
Wednesday, December 15, 2010
SAP's on-demand strategy
As SAP's new co-CEOs Bill McDermott and Jim Hagemann Snabe continue to provide clarity on the vendor's product strategy moving forward, they have been careful not to leave SAP's on-demand strategy off the list. In fact, development and delivery of on-demand software is a big focus for SAP in 2010, as the vendor has cited the cloud as a major way it thinks customers will innovate moving forward.
SAP aims to deliver a hybrid approach to the cloud for larger customers -- providing on-demand, line-of-business applications to complement on-premise deployments of the Business Suite. It's hoping SMBs will look to Business ByDesign -- the notoriously beleaguered SaaS suite for companies between 100 and 500 employees. SAP plans to have the product generally available by July.
In this special report, learn more about SAP's on-demand strategy, including how on-demand and in-memory computing are priorities for SAP in 2010, and why SAP is trying to provide the best of both worlds when it comes to on-premise vs. on-demand BI deployments. Also learn more about why end-to-end process concerns and profitability questions have held up the release of SAP Business ByDesign, and how beta users and analysts think the product is improving.
Deciding whether SaaS is a good decision in an SAP shop
Users think SAP’s slow on SaaS, but they want it, survey reveals
An SAP U.K. & Ireland User Group survey reveals that SAP customers want SaaS and are willing to wait to buy it from SAP -- but not for long.
TCO of SaaS: Is on-premise software a better deal over the long run?
SaaS may not necessarily be cheaper than on-premise software over the long term, but experts say that ease of use outweighs long-term SaaS TCO concerns for many. Read more to get examples of companies that use both on-demand and SAP on-premise software, and learn the benefits and disadvantages of SaaS.
SaaS scores lower than on-premise in business benefits
When it comes to timing and costs, traditional on-premise ERP implementations are taking a back seat to SaaS. But while SaaS may seem like an ideal alternative to on-premise, the road ahead isn't free of potholes.
NetSuite gets German certification for SaaS ERP, takes jab at SAP
In an effort to position itself as an SAP competitor, NetSuite's touted meeting tough compliance standards for SaaS ERP on SAP's home turf.
NetSuite targets SAP R/3 customers with discounted SaaS ERP offer
Trying to capitalize on anger over SAP support fee hikes, NetSuite offered SAP R/3 customers a guarantee to cut maintenance and support bills in half.
Video: Ray Wang on SAP's cloud strategy, SaaS options
SAP recently outlined its plans for on-demand software, which includes a major rollout of Business ByDesign. In this video, Ray Wang, partner at Altimeter Group, gives his take on SAP's cloud plans and offers some advice for prospective buyers.
What's in store for SAP on-demand software for large companies?
SAP co-CEOs to prioritize product development, delivery
SAP co-CEOs Bill McDermott and Jim Hagemann Snabe feel the need for speed. Learn more about SAP's new focus on delivering product roadmaps faster and how they think agile software development will help.
SAP: We're serious about SAP on-demand
SAP's outline for its product roadmap for 2010 has on-demand and in-memory computing leading the way. Read about SAP's plans for on-demand innovation and in-memory analytics.
On-premise vs. on-demand BI: SAP tries for the best of both worlds
When it comes to the debate over on-premise vs. on-demand business intelligence (BI) deployments, SAP BusinessObjects is trying to be all things to all customers in hopes to provide the best of both worlds.
SAP's Wookey outlines the company's on-demand ambitions
SAP customers won't be able to buy the entire SAP Business Suite on-demand, but will be able to add new, line-of-business apps on a subscription basis. Learn more about SAP's on-demand strategy for enterprises, including what SAP on-demand applications will look like and why they'll be multi-tenant.
SAP's CEO gets down to earth on plans for SAP cloud computing
As SAP shed some light on its plans for cloud computing, former CEO Leo Apotheker talked about why he believed you can't put everything in the cloud.
SAP Business ByDesign: SAP's on-demand strategy for SMBs
Sapphire: Users like SAP's push on mobile, on-demand and in-memory, but aren't ready
SAP reiterated at Sapphire its focus on delivering its software on-premise, on-demand and on mobile devices, and even made Business ByDesign generally available, two years after the on-demand suite for small to medium-sized enterprises was debuted with much fanfare and subsequently pulled back off the market. A new version of Business ByDesign, version 2.5, will be available in July.
Is Business ByDesign the future of SaaS CRM at SAP?
SAP confirmed predictions at Sapphire when it said the next version of SAP Business ByDesign will include a multi-tenancy option, real-time analytics, support for mobile devices, a better UI and a development environment for partners. The product also appears to be core to the new SaaS CRM strategy.
SAP Business ByDesign product demo
Interested in SAP Business ByDesign? SAP's Rainer Zinow recently showed the SaaS-based ERP system's capabilities with a short demo of the long-awaited product.
SAP: Business ByDesign needs more work in process execution, profitability
SAP claimed its on-demand ERP product -- Business ByDesign -- was available, but find out why end-to-end process concerns and profitability questions are holding up its release.
SAP announces Google, BusinessWire mashups for Business ByDesign
Google, BusinessWire and MapQuest mashups will be available for the few dozen users SAP has released Business ByDesign to.
SAP upgrades SAP Business ByDesign, integrates Xcelsius, Crystal Reports
SAP won over some new customers with a recent upgrade to SAP Business ByDesign. Learn about the most recent upgrade, Feature Pack 2, for SAP's SaaS ERP, and why it gained favor from companies like ResearchPoint.
SAP delays on-demand ERP
In early 2008, SAP scaled back development of Business ByDesign, postponing its targets 12 to 18 months. Find out what the delay meant for customers awaiting its release.
As SAP's new co-CEOs Bill McDermott and Jim Hagemann Snabe continue to provide clarity on the vendor's product strategy moving forward, they have been careful not to leave SAP's on-demand strategy off the list. In fact, development and delivery of on-demand software is a big focus for SAP in 2010, as the vendor has cited the cloud as a major way it thinks customers will innovate moving forward.
SAP aims to deliver a hybrid approach to the cloud for larger customers -- providing on-demand, line-of-business applications to complement on-premise deployments of the Business Suite. It's hoping SMBs will look to Business ByDesign -- the notoriously beleaguered SaaS suite for companies between 100 and 500 employees. SAP plans to have the product generally available by July.
In this special report, learn more about SAP's on-demand strategy, including how on-demand and in-memory computing are priorities for SAP in 2010, and why SAP is trying to provide the best of both worlds when it comes to on-premise vs. on-demand BI deployments. Also learn more about why end-to-end process concerns and profitability questions have held up the release of SAP Business ByDesign, and how beta users and analysts think the product is improving.
Deciding whether SaaS is a good decision in an SAP shop
Users think SAP’s slow on SaaS, but they want it, survey reveals
An SAP U.K. & Ireland User Group survey reveals that SAP customers want SaaS and are willing to wait to buy it from SAP -- but not for long.
TCO of SaaS: Is on-premise software a better deal over the long run?
SaaS may not necessarily be cheaper than on-premise software over the long term, but experts say that ease of use outweighs long-term SaaS TCO concerns for many. Read more to get examples of companies that use both on-demand and SAP on-premise software, and learn the benefits and disadvantages of SaaS.
SaaS scores lower than on-premise in business benefits
When it comes to timing and costs, traditional on-premise ERP implementations are taking a back seat to SaaS. But while SaaS may seem like an ideal alternative to on-premise, the road ahead isn't free of potholes.
NetSuite gets German certification for SaaS ERP, takes jab at SAP
In an effort to position itself as an SAP competitor, NetSuite's touted meeting tough compliance standards for SaaS ERP on SAP's home turf.
NetSuite targets SAP R/3 customers with discounted SaaS ERP offer
Trying to capitalize on anger over SAP support fee hikes, NetSuite offered SAP R/3 customers a guarantee to cut maintenance and support bills in half.
Video: Ray Wang on SAP's cloud strategy, SaaS options
SAP recently outlined its plans for on-demand software, which includes a major rollout of Business ByDesign. In this video, Ray Wang, partner at Altimeter Group, gives his take on SAP's cloud plans and offers some advice for prospective buyers.
What's in store for SAP on-demand software for large companies?
SAP co-CEOs to prioritize product development, delivery
SAP co-CEOs Bill McDermott and Jim Hagemann Snabe feel the need for speed. Learn more about SAP's new focus on delivering product roadmaps faster and how they think agile software development will help.
SAP: We're serious about SAP on-demand
SAP's outline for its product roadmap for 2010 has on-demand and in-memory computing leading the way. Read about SAP's plans for on-demand innovation and in-memory analytics.
On-premise vs. on-demand BI: SAP tries for the best of both worlds
When it comes to the debate over on-premise vs. on-demand business intelligence (BI) deployments, SAP BusinessObjects is trying to be all things to all customers in hopes to provide the best of both worlds.
SAP's Wookey outlines the company's on-demand ambitions
SAP customers won't be able to buy the entire SAP Business Suite on-demand, but will be able to add new, line-of-business apps on a subscription basis. Learn more about SAP's on-demand strategy for enterprises, including what SAP on-demand applications will look like and why they'll be multi-tenant.
SAP's CEO gets down to earth on plans for SAP cloud computing
As SAP shed some light on its plans for cloud computing, former CEO Leo Apotheker talked about why he believed you can't put everything in the cloud.
SAP Business ByDesign: SAP's on-demand strategy for SMBs
Sapphire: Users like SAP's push on mobile, on-demand and in-memory, but aren't ready
SAP reiterated at Sapphire its focus on delivering its software on-premise, on-demand and on mobile devices, and even made Business ByDesign generally available, two years after the on-demand suite for small to medium-sized enterprises was debuted with much fanfare and subsequently pulled back off the market. A new version of Business ByDesign, version 2.5, will be available in July.
Is Business ByDesign the future of SaaS CRM at SAP?
SAP confirmed predictions at Sapphire when it said the next version of SAP Business ByDesign will include a multi-tenancy option, real-time analytics, support for mobile devices, a better UI and a development environment for partners. The product also appears to be core to the new SaaS CRM strategy.
SAP Business ByDesign product demo
Interested in SAP Business ByDesign? SAP's Rainer Zinow recently showed the SaaS-based ERP system's capabilities with a short demo of the long-awaited product.
SAP: Business ByDesign needs more work in process execution, profitability
SAP claimed its on-demand ERP product -- Business ByDesign -- was available, but find out why end-to-end process concerns and profitability questions are holding up its release.
SAP announces Google, BusinessWire mashups for Business ByDesign
Google, BusinessWire and MapQuest mashups will be available for the few dozen users SAP has released Business ByDesign to.
SAP upgrades SAP Business ByDesign, integrates Xcelsius, Crystal Reports
SAP won over some new customers with a recent upgrade to SAP Business ByDesign. Learn about the most recent upgrade, Feature Pack 2, for SAP's SaaS ERP, and why it gained favor from companies like ResearchPoint.
SAP delays on-demand ERP
In early 2008, SAP scaled back development of Business ByDesign, postponing its targets 12 to 18 months. Find out what the delay meant for customers awaiting its release.
Sunday, December 5, 2010
Business Intelligence Software
What this comparison report will help you to achieve
Determine which functional aspects are priorities for your business.
Evaluate and understand the functionality that addresses Telecommunications requirements.
Find the Telecommunications solutions that are most likely to serve your business.
About Business Intelligence Software
Business intelligence (BI) is a decision support tool used to capture, report, and analyze a subset of organizational data without affecting operational systems. The software provides essential business visibility to help clients' businesses grow by giving them the information they need about product, sales, and customer behavior. It allows clients to look at their businesses in different ways, and helps them to understand the core issues so they can take action to improve performance.
The function of business intelligence and business performance
With BI and BPM modules included in the ERP system or as standalone solutions, telco companies can better analyze the very high volumes of data that emerge from the enterprise's operational systems. BI and BPM systems provide the right tools to manage data at the right time, including those that enable dynamic reporting, data mining, online analytical processing (OLAP) services, balanced scorecards, and key performance indicators (KPIs). All of these functionalities—together with corporate dashboards that help telecommunications managers, decision makers, and knowledge workers be better able to interpret and analyze data—enable accurate decision making and the ability to modify business workflows that need improvement.
About TEC BI software comparison
Developed in conjunction with software analysts and the world's leading software vendors, TEC's enterprise software evaluation reports are designed to give manufacturers and service organizations a comprehensive list of features and functions (criteria) for each of over forty different kinds of enterprise software solutions. With over 1000 vendor products available for evaluation, TEC is the largest service of its kind in the industry. kind in the industry. ndustry. kind in the industry.
TEC helps thousands of businesses, every month, evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision.
Industry standard terminology aids evaluation process
The language used to describe each category and criterion has been vetted by TEC analysts and provides a standard description that is understood and accepted by leading vendors and consultants in each enterprise area. During the RFI or RFP process, users benefit from clear, concise descriptions of critical functions that prospective vendors can respond to without confusion. This leads to better participation by invited vendors and reduces the possibility of errors.
Report uses by role:
IT project managers: Save time and avoid errors in the creation of high quality requirements for a software acquisition. Use the reports help develop all RFI, RFP and software tender documents.
IT Consultants: Use comprehensive criteria to determine build vs. buy analysis and perform gap analysis for legacy systems against the latest software functionality included in the reports. With ratings on over 1000 enterprise software solutions, you have access to the most comprehensive vendor data available.
Software manufacturers and vendors: Compare your system against the combined feature set of the leaders in your category to help prioritize future development. Use as a template of included features for any software bid.
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